This page is for anyone using FleetRun, the operations platform for coach, bus and minibus hire operators, or the FleetRun Driver mobile app.
Contact us
Email support@fleetrunhq.com. It reaches a person, not a ticket queue.
Prefer a form? Use the contact form.
We aim to reply within one working day (Monday to Friday, UK time). If a coach is on the road and something is stopping a driver working, put URGENT in the subject line and we will treat it as such.
To help us answer in one reply rather than three, tell us:
- your operator name;
- whether the problem is on the web dashboard or the driver app;
- the job number, if it relates to a specific job;
- what you expected to happen, and what happened instead.
Drivers — start here
You cannot create a FleetRun Driver account yourself. The app is only for drivers whose operator already uses FleetRun, and your account is created when your fleet office invites you. If you have downloaded the app and have no sign-in details, ask your fleet office to send your invitation — they can do it in seconds.
If you have lost your password, use Forgot password on the sign-in screen. If the invitation link has expired, your fleet office can issue a new one.
Common questions
Why does the driver app ask for my location in the background?
So your operator’s dispatch office can see where the coach is while you are working. It also logs your arrival at pickup and drop-off automatically, so you do not have to tap anything mid-job, and it keeps your driver-hours record accurate.
Location is only collected while you have gone on shift or are on an assigned job. You start it yourself with Go on shift and stop it with End shift, and you can turn sharing off at any time in the app’s Settings. Your location is shared only with your own operator. It is never sold and never used for advertising.
How do I delete my account?
In the driver app: Profile → Legal & account → Delete Account. The full picture — what is removed, what your operator has to keep for safety and legal reasons, and how to ask us to do it for you — is on the Delete your account page.
The driver app will not let me start a job
Most often this is the daily vehicle check: FleetRun asks for a walkaround on the vehicle before it is driven. Open Profile → Start a vehicle check, complete it, then return to the job.
My hours look wrong
Figures shown in the app are estimated from your phone’s location and any hours entered manually. They are a planning aid, not a legal record — the tachograph remains the legal record. If a duty period is wrong, you can correct it in the app, and your fleet office can also upload a driver-card .ddd file for a confirmed figure.
Can my customers follow the coach?
Yes. An operator can share a tracking link for a job, which shows the customer the coach’s position and an estimated arrival without them needing an account.
Something is wrong with my data, or I want a copy of it
If you are a driver or a customer of an operator that uses FleetRun, that operator controls your data — contact them first. If you hold a FleetRun account directly, or you cannot reach the operator, email us at support@fleetrunhq.com. Your full rights are set out in our Privacy Policy.
Reporting a security issue
If you believe you have found a security vulnerability, email support@fleetrunhq.com with SECURITY in the subject line. Please give us a reasonable chance to fix it before disclosing it publicly.
About
FleetRun is operated by SoftIndex, based in the United Kingdom (softindex.co.uk). See also our Privacy Policy and Terms of Service.