This page explains how to delete your FleetRun account (by SoftIndex) and the data associated with it. You can delete your account yourself from within the app, or request deletion by email. You do not need to be logged in to read this page.
Drivers & staff — delete your account in the app
If you use the FleetRun Driver app, you can delete your own account directly from your phone:
- Open the FleetRun Driver app and go to the Profile / Settings tab.
- Under Legal & account, tap Delete Account.
- Confirm on the warning prompt.
This happens immediately: your personal data is removed, you are signed out, and you can no longer sign in with that account. Specifically, we permanently delete your GPS location history, your uploaded documents, and your location-sharing settings, and we remove all personal details (licence, tacho, CPC/DBS, medical, emergency contact, home postcode) from your driver profile. Your name and email are erased and your sign-in is permanently disabled.
Why some records remain: your operator is legally required to keep certain safety and job records (for example walkaround checks and driver-hours logs). After deletion these are kept only in anonymised form — they no longer identify you.
Owners — delete the whole organisation
If you are the account owner, you can close the entire organisation from the FleetRun web dashboard:
- Log in to the FleetRun dashboard at fleetrunhq.com.
- Go to Settings.
- Scroll to the Danger Zone at the bottom of the page.
- Select Delete organisation and confirm.
This deactivates the organisation, immediately revokes access for every member (owner, dispatchers and drivers), and closes the account. Owners cannot self-delete from the driver app — deleting the organisation is the equivalent action, as it removes the owner’s access along with everyone else’s.
Can’t use the app? Request deletion by email
If you cannot access the app, or you want us to action deletion on your behalf, email us at privacy@softindex.co.uk from the email address associated with your account, with the subject “Account deletion request”. Please include your organisation name so we can verify your identity.
We will verify your request and confirm once your account has been deleted. We aim to action verified requests within 30 days.
What happens when you delete
When an account is deleted:
- Your organisation is deactivated and access is revoked for all members straight away.
- Your operational data — customers, jobs and bookings, vehicles, driver profiles, messages and location history — is removed from active use and scheduled for erasure.
- Driver GPS location breadcrumbs are deleted (and, in any case, are automatically pruned on a rolling 90-day window).
- Uploaded photos and files (walkaround checks, receipts, proof-of-delivery, incident photos, attachments) associated with the organisation are removed.
- Any pending invitations are voided so old invite links cannot be reused.
What we may retain (and why)
Some records are kept even after account deletion, only where we are legally required to or have a legitimate need to:
- Financial records — invoices, payment and subscription records are retained to meet tax and accounting obligations (for example, HMRC generally requires business financial records to be kept for 6 years).
- Compliance records — certain transport and driver-hours records may be retained for the periods required by applicable regulation.
- Legal & security — limited records may be retained where necessary to resolve disputes, prevent fraud or comply with the law.
Retained records are minimised, access-controlled, and deleted once the applicable retention period ends. Backups are cycled out on a rolling basis.
Timeframe
In-app deletion takes effect immediately for access; associated data is erased shortly afterwards. Email requests are actioned within 30 days of verification.
Starting again
Deleting your organisation does not stop you creating a brand-new FleetRun account later. A new organisation starts fresh and does not resume the deleted organisation’s data.
Questions
For help with account deletion or any data request, contact us at privacy@softindex.co.uk. See also our Privacy Policy for your full data-protection rights.
Contact address privacy@softindex.co.uk is a placeholder pending confirmation of the final data-protection contact.